Refund Policy

1. All sales are final

Because our products are digital and delivered immediately, all sales are considered final. Once a prompt has been delivered it cannot be returned under normal circumstances.

2. Exceptions

We will issue a refund where:

• you were charged more than once for a single order;
• the product was never received; or
• the product was clearly misrepresented.

3. Requesting a refund

Contact support@thepromptorium.co.uk within 7 days of your purchase. We may ask for your order confirmation or other documentation supporting the request.

4. Seller responsibilities

Sellers must describe their products accurately. Where a quality issue is reported we will investigate before deciding on a refund.

5. Chargebacks

Please contact us before initiating a chargeback with your bank. In most cases we can resolve the issue directly and far more quickly.

6. Changes to this policy

We reserve the right to modify this policy, and changes take effect when published on this page.